Privacy Policy for Wadsworth Control Systems, Inc.
Effective Date:
09/26/2025
At Wadsworth Control Systems, Inc., we are committed to protecting the privacy and security of your personal and business information. This Privacy Policy outlines how we collect, use, store, and protect the data we handle as part of our managed services. By using our services, you agree to the terms outlined in this policy.
1. Information We Collect
- We collect the following types of personal and business information necessary for service delivery:
Contact Information: Name, email address, phone number, job title, and organization. - Account Data: Usernames, passwords, or other credentials required to manage systems and provide support.
- Service Data: Details about your greenhouse architecture, software, and devices we manage (e.g., IP addresses, system configurations).
- Billing and Payment Information: Company address, payment details, and service usage records.
- Communications Data: Email, phone, or SMS correspondence for support requests or service updates.
- Website Data: IP addresses, browser types, and cookies collected through interactions with our website.
2. How We Use Your Information
- We process your information to deliver and improve our services. Specifically, we use it for:
Service Delivery: Managing your greenhouse environment, troubleshooting issues, and providing support. - Account Management: Maintaining account access and configuration.
- Support and Maintenance: Providing technical support.
- Billing and Invoicing: Generating invoices and processing payments.
- Communication: Sending service alerts, status updates, and responses to inquiries.
- Improving Services: Analyzing data for performance, troubleshooting, and future improvements.
3. Call Recording and Monitoring
- To ensure service quality and for training or compliance purposes, we may record and monitor phone calls.
Consent: By continuing the call, you agree to the possibility of being recorded. You may opt out by informing the representative or ending the call. - Retention of Recordings: Call recordings are securely stored and retained only as long as necessary for the stated purposes.
4. Data Retention and Disposal
- We retain your data only as long as necessary to fulfill our contractual obligations, comply with legal requirements, or meet business needs.
Secure Disposal: When data is no longer needed, it is securely deleted or anonymized following industry best practices.
5. Sharing of Information
- We do not sell your personal or business information. However, we may share it with trusted third parties to provide or improve our services:
Service Providers: Third-party vendors who assist with IT services, cloud hosting, or payment processing. - Legal Requirements: When required by law, such as in response to a subpoena or other legal process.
- Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity.
6. Your Rights and Choices
- You have the following rights regarding your personal information:
Access: Request a copy of the information we hold about you. - Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request deletion of your data, subject to legal or contractual obligations.
- Data Portability: Request transfer of your data to another service provider in a structured format.
- Objection: Object to the processing of your data under certain circumstances.
7. Cookies and Website Tracking
- Our website uses cookies and similar tracking technologies to enhance user experience and analyze website performance.
Cookies Usage: We use cookies to remember preferences, monitor traffic, and improve our services. - Your Choices: You can manage or disable cookies through your browser settings, though some features may be limited if cookies are disabled.
8. International Data Transfers
If you are located outside the United States, please note that your data may be transferred to and processed in the U.S. or other countries. By using our services, you consent to the transfer of your information to these jurisdictions.
9. Changes to This Privacy Policy
We do not share SMS consent or phone numbers collected for SMS communication with third parties. Any personal information, including phone numbers, is treated with confidentiality and is shared only as necessary to fulfill the purposes of your interactions with our organization or as required by law. Mobile Opt in, SMS Consent, and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
10. Changes to This Privacy Policy
We may update this policy from time to time to reflect changes in our practices or applicable regulations. We will notify you of significant changes by posting the updated policy on our website and updating the effective date.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
Wadsworth Control Systems
5541 Marshall St
Arvada, CO 80002
(303) 424-4461
SMS Terms & Conditions
- SMS Consent Communication:
Information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for any purposes. - Types of SMS Communications:
If consent has been given to receive text messages from Wadsworth Control Systems, Inc., messages may be received related to the following:
– Troubleshooting sessions with tech support - Message Frequency:
Message frequency may vary depending on the type of communication. Messages are always initiated by the customer as part of the tech support process. Text messaging is not required. - Potential Fees for SMS Messaging:
Standard message and data rates may apply, depending on the carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally. - Opt-In Method:
Wadsworth Control Systems does not send auto-generated text messages. Text messaging is initiated by the customer, either via incoming text or via verbal request for a text message from a technician. - Opt-Out Method:
Opting out of receiving SMS messages can be done at any time by replying “STOP” to any SMS message received. Alternatively, direct contact can be made to request removal from the messaging list. - Standard Messaging Disclosures:
Message and data rates may apply. - Opt out at any time by texting “STOP.”
– For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
– Message frequency may vary